Career
17+ years of building, breaking, fixing, and occasionally revolutionizing things.
Career Highlights
Led and mentored teams of up to 100 engineers, building enterprise-scale tools and applications
Oversaw and led large-scale engineering modernization & simplification initiatives, saving hundreds of millions of dollars annually
Directed, architected, and led decommissioning of legacy enterprise systems including mainframes and home-grown applications, while building out modern platforms to replace them
Architected and built new applications and integrations responsible for over $100M/yr in revenue
Architected and developed many enterprise applications including Integration Core SDK, Live CI UI, JIT Discovery, and dozens more
Inducted into the SN Information Security Hall of Fame, won multiple hackathons, presented with Symantec Innovator Award, received Top Talent recognition, and many more
Lumen Technologies
Sr. Director, Cloud Engineering
- Built a high-output engineering org from scratch (60 people)
- Unifying all ticketing onto a single enterprise ITSM platform across multiple business segments
- Led program delivery across multiple concurrent migrations and cross-domain initiatives
Tanium
Technical/Development Lead & Sr. Princ. ITSM Developer/Architect
- Responsible for $60-80M/year in revenue from applications built and promoted
- Built Tanium Integration Core SDK and Live CI Introspect applications
- Led teams of up to 10 to produce enterprise-grade integrations and applications
- Wrote advanced applications, tools, and utilities for ServiceNow
- Architected and built custom ServiceNow solutions of varying complexity
- Implemented multiple client ServiceNow instances (and virtually all apps/modules) from scratch
MariaDB
Sr. Princ. ServiceNow Developer/Architect & Team Lead
- Built and implemented large-scale customer-facing applications for MariaDB database-as-a-service (DBaaS), SkySQL
- Architected, designed, and built billing and ordering system responsible for $100M+ in annual revenue
- Delivered technical, process, and leadership training
- Led and worked with a team of 5 other ServiceNow developers
GoDaddy
Sr. Princ. ServiceNow Developer/Architect & Trainer
- Architectural planning and review for technical projects and integrations
- Technical team management and requirements analysis
- Technical and process debt analysis and remediation
USPS
Sr. Princ. ServiceNow Developer/Architect
- Provided architectural review and assistance before, during, and after development
- Built and deployed enhancements to Service Catalog and all other ITIL processes
- Provided advanced technical training, and tech/code QA for other developers and admins
- Documented and designed technical processes and best practices
- Built complex technical integrations using REST and SRAPIs
KPMG
Sr. ServiceNow Developer/Architect
- Built and led a team of 5 developers while also serving as senior technical architect and developer
- Built and maintained a highly custom public-facing HR/Onboarding portal and catalog
- Managed successful instance version upgrades including bug-fix development
- Built ServiceNow Service Catalog and multiple integrations
Packt Publishing
Author, ServiceNow
- Wrote technical books about ServiceNow development and administration
- Covered detailed technical ServiceNow concepts in clear, accessible language
- Authored Learning ServiceNow, The ServiceNow Development Handbook, and ServiceNow: Building Powerful Workflows
The Home Depot
Sr. ServiceNow Developer/Architect
- Implemented and managed ServiceNow platform and plugins for various IT processes and tracks
- Built and implemented new, fully custom SDLC module using Java, JavaScript, and SQL
- Managed successful upgrade from Eureka to Geneva, and Geneva to Helsinki ServiceNow versions
- Designed and coded highly complex multi-process workflows
- Performed penetration tests and information security reviews on and within the ServiceNow platform
SNG & SN Pro Tips
Owner & Founder, Lead Architect
- Founded snprotips.com - one of the most popular ServiceNow dev blogs
Expedia
Consulting Developer/Architect (ServiceNow)
- Architected and managed successful upgrade from Fuji to Geneva
- Managed software lifecycle from spec to testing and deployment
- Used JavaScript and Glide API, built Discovery application: "IP Forensics"
Symantec Corp
Sr. Princ. ITSM Tools Developer/Architect
- Implemented and managed ITSM platform (ServiceNow) for all IT processes and tracks
- Developed and updated ServiceNow ITSM tool in JavaScript / Glide / Jelly scripting
- Designed and implemented new knowledge management and self-service portal systems
- Built, organized, and delivered technical training around ITSM tools platforms
Iberdrola Renewables
Sr. Security Systems Administrator
- Oversaw and managed new physical and electronic security systems and perimeters
- Triaged technical issues requiring on-call 24/7
- Implemented secure IT Service Management (ITSM) platform and practices
- Maintained government Critical Infrastructure Protection Standards (CIPS) certification
Symantec Corp
Principal Training & QA Consultant
- Trained agents, admins, and business users on the ServiceNow platform
- Improved customer satisfaction by 200%, agent satisfaction by ~120%, handle times by >33%
- Wrote scripts and small programs to automate various tasks in call centers and ITSM (C#/JS)
- Created and delivered technical training, videos, and exams using Camtasia and Adobe Captivate
- Taught secure and defensive programming in JavaScript, C#, and other technologies
- Won the Norton Innovator Award (2011, 2012, & 2013)