Writing
I write and maintain the ServiceNow Pro-Tips blog, where I share articles and publish loads of free tools and resources for the ServiceNow developer community.
Featured Articles
Flow Designer vs. Scripting - REST Message Performance
A real performance comparison between Flow Designer and scripted REST integrations. The results might surprise you. (Or they won't, if you've been paying attention.)
Read article →Find Inefficient Queries in ServiceNow, FAST
A dead-simple way to hunt down single-record queries that are quietly tanking your instance performance.
Read article →5 Lessons About Programming From Richard Feynman
What a Nobel Prize-winning physicist can teach us about writing better code. Spoiler: it starts with understanding.
Read article →5 Ways to Check your ServiceNow Instance for DANGEROUS code, in <5 minutes
Quick security checks every admin should run. If you're not doing these, you're probably one setInterval away from disaster.
Read article →Developers: BE THE GUIDE!
Stop being the hero and start being the mentor. A framework for leadership that actually scales.
Read article →Free Tools
EfficientGlideRecord
A drastically more performant client-side implementation of the GlideRecord class.
Learn more →Include in Update Set
Force any record into your current update set - one at a time, or in bulk.
Learn more →Journal Redactor
Easily redact or delete journal entries (comments, work notes) in ServiceNow.
Learn more →Smarter Update Sets
Catches common update set pitfalls - mixed scopes, duplicate names, checked-out workflows, and more.
Learn more →WTEH: Was This Email Helpful?
Embed thumbs-up/thumbs-down feedback buttons in ServiceNow notification emails, with built-in analytics.
Learn more →One-Click Approval
Easily approve or reject records with a single click, without relying on `mailto:` functionality that doesn't work in some email clients.
Learn more →