I'm an engineering leader, published author, and chronic builder of things. I've spent 17+ years writing code, leading teams, and occasionally convincing executives that yes, we really do need to refactor that.

My career started by teaching myself to code and then stubbornly refusing to stop. From individual contributor to principal architect to Sr. Director of Cloud Engineering at Lumen Technologies, I've picked up a few things along the way. I've worked at companies big and small, including places like Symantec, Expedia, The Home Depot, GoDaddy, and Lumen Technologies; usually doing something involving technical architecture, cloud engineering leadership, or bending ITSM platforms to my will.

I've written 7 books on software development, including all four editions of the Best-Selling ServiceNow Development Handbook, which some generous reviewers have called "the definitive guide for developers". I also run SN Pro Tips, one of the most popular ServiceNow platform developer blogs on the web.

When I'm not writing books or leading engineering organizations, I have a few side projects. My latest indulgence is STFUAI Podcasts: the world's first ad-skipping podcast app. I also built The Vibe Graveyard: a collection of real-world vibe-coding and AI failure stories in the news, which serve as a cautionary tale for anyone who thinks they don't need real developers, information security, or anyone who actually knows what they're doing.

I've also founded two non-profit charities focused on social good because technology is awesome, but humans are pretty cool too.

📍 Vancouver, Washington, USA · Remote Only